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Ticketing Policies

Updated June 26, 2024

The Cerritos Center for the Performing Arts (CCPA) is pleased to announce a new partnership with Ticketmaster, which will power the CCPA Box Office ticketing system beginning in fall 2024. Please contact the CCPA Box Office for assistance with all ticketing and ticketing policies. All ticket policies are subject to change.

Ticket Delivery Method

The CCPA Box Office will issue physical tickets for initial performances in the 24/25 Season. Tickets for performances scheduled in fall 2024 and later will be delivered electronically or available for pickup at the CCPA Box Office no later than 48 hours prior to the performance.

Refunds

All ticket sales are final. If you are unable to attend an event, unused tickets may be donated to the CCPA prior to the performance as a tax-deductible contribution to the CCPA Endowment Fund. There are no refunds on tickets unless a performance is canceled, and refunds shall only be made to the original purchaser and by the original method of payment. No refunds will be offered on previously purchased tickets if a promotional price is offered at a later date.

Ticketing Fees

CCPA may assess nominal service charges (fees) above the face value of a ticket depending on the performance, payment method, and ticket type (e.g. physical ticket). These fees directly offset the cost of facility operations and help maintain the first-class CCPA experience for all patrons. All fees are disclosed during the purchase process before an order is complete online, on the phone, or at the CCPA Box Office window.

Upgrades and Exchanges

To upgrade your seat location for a performance, please contact the CCPA Box Office to check seating availability. Exchange privileges are for CCPA presented performances only, and other performances as noted. All upgrades and/or exchanges must be completed by the original purchaser. There are no partial refunds on exchanges for a lower priced ticket. CCPA charges a nominal fee for upgrades and exchanges. Original service fees are non-refundable and non-transferable.

Lost Tickets

There is a charge for replacing lost tickets. Please contact the CCPA Box Office for more information and assistance.

Tickets for Children

Regardless of age, everyone must have a ticket and sit in a seat.

Online Ticket Brokers, Third Party Ticket Resellers, and Fraudulent Purchases

Patrons are encouraged to double check the ticket seller! Tickets to all performances presented by the CCPA are available through the CCPA Box Office at 562-916-8500 and the official CCPA website. CCPA is not responsible for sales and purchases made outside of its direct control, such as those made by or from unauthorized ticket brokers and resellers.

CCPA reserves the right to cancel any order suspected of being fraudulent to protect both patrons and the venue. Suspicious orders may be canceled and refunded. Patrons with questions can contact the CCPA Box Office.

Wheelchair Accessible Seating

Limited wheelchair accessible and companion seats are available for all performances at the CCPA.

Group Sales

For groups of 20 or more, call the CCPA Box Office at 562-916-8500 to request a discount. Discounts are available for many, but not all performances.

Gift Certificates

CCPA gift certificates can be redeemed toward the purchase of tickets for performances presented by the CCPA only. Gift certificates cannot be redeemed on Performance Partner Program tickets, or other goods and services offered at CCPA.

Contact Us

Cerritos Center for the Performing Arts
18000 Park Plaza Drive
Cerritos, CA 90703
Phone: 562-916-8510
Contact Us Form

Box Office:
562-916-8500
Box Office Form

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